Knowledge management in the field of risk management in a corporate environment, Iran’s oil industry

Organizations in almost every industry and country are reminded, all too frequently, that they operate in a risky world.

In this scientific paper, the extent of employees’ training effects on financial and human resource risks is investigated. For this purpose, one of the well-known courses - Geometric Dimensioning and Tolerancing (GD&T) in the gas processing company Fajr Jam was studied and its return on investments (ROI) was measured to determine the key indicators and the actual effectiveness of them that can also affect the risk. All GD&T training courses are considered as integrated and modular. In addition, since calculating the qualitative effects of each training course and converting it into financial impacts is one of the most complex and even impossible parts of ROI, quantitative effects were first calculated in order to identify the least visible effect of training on financial results. Thereby, it is possible to prove that, at least, these courses have a positive impact on the overall productivity of the organization. Then the qualitative effects, that are always the most important and influential role of training were defined.

In this research, interviews with experts in this field were used to determine the key indicators that are the basis for calculation ROI and to receive information. At first stage all aspects of the study were considered and then the assessment form of training ROI was compiled according to indicators. The results of this study we reahed, using a paired questionnaire that examines all the various factors in the achievements, which are evaluated to determine the effect of training in this process by the Analytic Hierarchy Process (AHP) method and Expert Choice software. In this research, all GD&T courses were studied for a year and a half. Finally, ROI was 829 %. This circumstance shows that the economic investments in this training course were reasonable and within 5 years, the organization returned 8.29 times of its investments.

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