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<article article-type="research-article" dtd-version="1.3" xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xml:lang="ru"><front><journal-meta><journal-id journal-id-type="publisher-id">manguu</journal-id><journal-title-group><journal-title xml:lang="ru">Управление</journal-title><trans-title-group xml:lang="en"><trans-title>UPRAVLENIE / MANAGEMENT (Russia)</trans-title></trans-title-group></journal-title-group><issn pub-type="ppub">2309-3633</issn><issn pub-type="epub">2713-1645</issn><publisher><publisher-name>State University of Management</publisher-name></publisher></journal-meta><article-meta><article-id pub-id-type="doi">10.26425/2309-3633-2023-11-3-120-129</article-id><article-id custom-type="elpub" pub-id-type="custom">manguu-653</article-id><article-categories><subj-group subj-group-type="heading"><subject>Research Article</subject></subj-group><subj-group subj-group-type="section-heading" xml:lang="ru"><subject>ИНФОРМАЦИОННЫЕ ТЕХНОЛОГИИ В УПРАВЛЕНИИ</subject></subj-group><subj-group subj-group-type="section-heading" xml:lang="en"><subject>MANAGEMENT INFORMATION TECHNOLOGIES</subject></subj-group></article-categories><title-group><article-title>Современные подходы к разработке цифрового продукта в условиях изменчивости рынка</article-title><trans-title-group xml:lang="en"><trans-title>Modern approaches to digital product development in the conditions of market variability</trans-title></trans-title-group></title-group><contrib-group><contrib contrib-type="author" corresp="yes"><contrib-id contrib-id-type="orcid">https://orcid.org/0000-0002-0054-832X</contrib-id><name-alternatives><name name-style="eastern" xml:lang="ru"><surname>Васильева</surname><given-names>Е. В.</given-names></name><name name-style="western" xml:lang="en"><surname>Vasilieva</surname><given-names>E. V.</given-names></name></name-alternatives><bio xml:lang="ru"><p>Васильева Елена Викторовна, д-р экон. наук, руководитель Департамента бизнес-информатики, проф. Департамента бизнес-информатики</p><p>125167, Ленинградский пр-т, 49/2, г. Москва</p></bio><bio xml:lang="en"><p>Elena V. Vasilieva, Dr. Sci. (Econ.), Head of the Department of Business Informatics, Prof. at the Department of Business Informatics</p><p>17 st.3, Dukhovskoi per., Moscow 115191</p></bio><email xlink:type="simple">evvasileva@fa.ru</email><xref ref-type="aff" rid="aff-1"/></contrib><contrib contrib-type="author" corresp="yes"><contrib-id contrib-id-type="orcid">https://orcid.org/0009-0003-4578-809X</contrib-id><name-alternatives><name name-style="eastern" xml:lang="ru"><surname>Морев</surname><given-names>Е. А.</given-names></name><name name-style="western" xml:lang="en"><surname>Morev</surname><given-names>E. A.</given-names></name></name-alternatives><bio xml:lang="ru"><p>Морев Егор Александрович, менеджер по продукции</p><p>115191, Духовской пер., 17 ст.3, г. Москва</p></bio><bio xml:lang="en"><p>Egor A. Morev, Product manager</p><p>17 st.3, Dukhovskoi per., Moscow 115191</p></bio><email xlink:type="simple">eg-dog@mail.ru</email><xref ref-type="aff" rid="aff-2"/></contrib></contrib-group><aff-alternatives id="aff-1"><aff xml:lang="ru">Финансовый университет при Правительстве Российской Федерации<country>Россия</country></aff><aff xml:lang="en">Financial University under the Government of the Russian Federation<country>Russian Federation</country></aff></aff-alternatives><aff-alternatives id="aff-2"><aff xml:lang="ru">ООО «Outside digital»<country>Россия</country></aff><aff xml:lang="en">“Outside digital” LLC<country>Russian Federation</country></aff></aff-alternatives><pub-date pub-type="collection"><year>2023</year></pub-date><pub-date pub-type="epub"><day>18</day><month>10</month><year>2023</year></pub-date><volume>11</volume><issue>3</issue><fpage>120</fpage><lpage>129</lpage><permissions><copyright-statement>Copyright &amp;#x00A9; Васильева Е.В., Морев Е.А., 2023</copyright-statement><copyright-year>2023</copyright-year><copyright-holder xml:lang="ru">Васильева Е.В., Морев Е.А.</copyright-holder><copyright-holder xml:lang="en">Vasilieva E.V., Morev E.A.</copyright-holder><license license-type="creative-commons-attribution" xlink:href="https://creativecommons.org/licenses/by/4.0/" xlink:type="simple"><license-p>This work is licensed under a Creative Commons Attribution 4.0 License.</license-p></license></permissions><self-uri xlink:href="https://upravlenie.guu.ru/jour/article/view/653">https://upravlenie.guu.ru/jour/article/view/653</self-uri><abstract><p>В настоящее время интерес к дизайн-мышлению в мире позволил добавить множество техник и визуальных схем, с помощью которых стало возможным решать задачи различного рода, в том числе для выстраивания стратегии достижения цели компании, ее корпоративного духа и развития креативных навыков ее сотрудников. Уже сегодня можно назвать заслугой дизайн-мышления перестановку акцентов в корпоративных целях на клиентоориентированность, на мобилизацию коллективного разума к решению задач, на понимание важности эмпатии, креативности и предприимчивости. В статье приведен сравнительный анализ существующих фреймворков дизайн-мышления, в том числе от исследователей компаний и дизайн-центров, таких как Hasso Plattner Institute of Design at Stanford University (d.school), The HPI-Stanford Design Thinking Research Program, Stanford d.school’s Design Thinking framework (IDEO), Google, Intel. Фреймворки структурируют процесс дизайн-мышления по 5–6 фазам: от эмпатии, когда проводится изучение потребностей и запросов потребителей, до тестирования создаваемого инновационного продукта или услуги. Показано место подхода «дизайн-мышление» в общей концепции человеко-центрированного дизайна. Задача дизайн-мышления, разработки инновационных продуктов или услуг, сконцентрированных на потребностях человека, заключается в том, чтобы обеспечить решением конкретную проблему определенной целевой аудитории. В работе изложены принципы проектирования цифрового инновационного продукта. Описаны пять шагов проектирования нового продукта и приведены особенности применения различных техник визуализации. В исследовании применены такие инструменты, как модель «Персона», фреймворки Job Stories, User Stories. Изложены особенности процесса создания инновационного продукта на основе интеграции дизайн-мышления, методики бережливого стартапа и теории работ Jobs To Be Done. Представлен жизненный цикл разработки инновации «Создание – Оценка – Обучение», в основе которого лежит процесс валидированного обучения. Представлены изменения канвы бизнес-модели в методологии бережливого стартапа. В бизнес-модели Lean Canvas добавлены новые сегменты – «Ключевые партнеры» (англ. Key Partners), «Ключевые активности» (англ. Key Activities), «Ключевые ресурсы» (англ. Key Resources), «Отношения с потребителями» (англ. Customer Relationships).</p></abstract><trans-abstract xml:lang="en"><p>Currently, the interest in design thinking in the world has made it possible to add many techniques and visual schemes that can solve various kinds of problems, including for building a strategy to achieve the company’s goals, its corporate spirit and the development of creative skills of its employees. Already today, it is possible to call the merit of design thinking the shift of emphasis in corporate goals to customer orientation, to the mobilization of collective intelligence to solve problems, to understanding the importance of empathy, creativity and entrepreneurship. A comparative analysis of existing design thinking frameworks is given, including from researchers of companies and design centers such as Hasso Plattner Institute of Design at Stanford University (d.school), The HPI-Stanford Design Thinking Research Program, Stanford d.school’s Design Thinking framework (IDEO), Google, Intel. Frameworks structure the process of design thinking in 5-6 phases: from empathy, when the needs and requests of consumers are studied, to testing an innovative product or service being created. The place of “design thinking” approach in the general concept of human-centered design is shown. The task of design thinking, the development of innovative products or services focused on human needs, is to provide a solution to a specific problem of a certain target audience. The paper outlines the principles of designing a digital innovative product. The five steps of designing a new product are described and the features of using various visualization techniques are given. The study uses such tools as the “Persona” model, Job Stories and User Stories frameworks. The creating process features of an innovative product based on the integration of design thinking, Lean Startup methodology and the theory of Jobs to Be Done are described. The life cycle of the innovation development “Creation – Evaluation – Training” is presented which is based on the process of validated learning. Changes in the outline of the business model in the lean startup methodology are presented. New segments have been added to the Lean Canvas business model – “Key Partners”, “Key Activities”, “Key Resources”, “Consumer Relations”.</p></trans-abstract><kwd-group xml:lang="ru"><kwd>фреймворк</kwd><kwd>человеко-центрированный дизайн</kwd><kwd>развитие потребителей</kwd><kwd>Теория работ</kwd><kwd>жизненный цикл</kwd><kwd>модель «Personas»</kwd><kwd>User Stories</kwd><kwd>Job stories</kwd><kwd>Lean Canvas</kwd></kwd-group><kwd-group xml:lang="en"><kwd>framework</kwd><kwd>human-centered design</kwd><kwd>customer development</kwd><kwd>Jobs to Be Done</kwd><kwd>life cycle</kwd><kwd>“Personas” model</kwd><kwd>User Stories</kwd><kwd>Job stories</kwd><kwd>Lean Canvas</kwd></kwd-group></article-meta></front><back><ref-list><title>References</title><ref id="cit1"><label>1</label><citation-alternatives><mixed-citation xml:lang="ru">Васильева Е.В., Точилкина Т.Е. Синергия подходов дизайнмышления и процессной трансформации. 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