manguuУправлениеUPRAVLENIE / MANAGEMENT (Russia)2309-36332713-1645State University of Management10.26425/2309-3633-2022-10-2-26-32manguu-504Research ArticleУПРАВЛЕНИЕ В СФЕРЕ ЭКОНОМИКИ: ПРОБЛЕМЫ И ПЕРСПЕКТИВЫMANAGEMENT IN ECONOMY: PROBLEMS AND PROSPECTSВлияние технологии электронных услуг на минимизацию явления профессионального выгорания в Коммерческом банке СирииThe impact of electronic services technology in minimizing the phenomenon of job burnout in Commercial Bank of Syriahttps://orcid.org/0000-0002-8483-6926АлханнашА.AlhannashA.

Алханнаш Ахмад, аспирант

125167, Ленинградский проспект, 49/2, г. Москва

Ahmad Alhannash, Postgraduate Student

49/2, Leningradsky Prospekt, Moscow 125167

ahmedhanash04@gmail.comhttps://orcid.org/0000-0002-3136-3387АбуиссаХ.Т. А.AbueissaH.T. A.

Абуисса Хассан Тариг Абдалазиз, аспирант

117198, ул. Миклухо-Маклая, 6, г. Москва

 

Hassan T. A. Abueissa, Postgraduate Student

6 Miklukho-Maklaya str., Moscow 117198

assooon1@gmail.comhttps://orcid.org/0000-0002-9480-3466ХалимонЕ. А.KhalimonE. A.

Халимон Екатерина Андреевна, канд. экон. наук, доц. каф. управления проектом

109542, Рязанский пр-т, 99, г. Москва

Ekaterina A. Khalimon, Cand. Sci. (Econ.), Assoc. Prof. of the Project Management Department

99, Ryazansky prospekt, Moscow 109542

guu.konf@yandex.ruФинансовый университет при Правительстве Российской Федерации (Финуниверситет)РоссияFinancial UniversityRussian FederationРоссийский университет дружбы народовРоссияRUDN UniversityRussian FederationГосударственный университет управленияРоссияState University of ManagementRussian Federation2022280620221022632Copyright © Алханнаш А., Абуисса Х.А., Халимон Е.А., 20222022Алханнаш А., Абуисса Х.А., Халимон Е.А.Alhannash A., Abueissa H.A., Khalimon E.A.This work is licensed under a Creative Commons Attribution 4.0 License.https://upravlenie.guu.ru/jour/article/view/504

Исследование направлено на проверку взаимосвязи между технологией электронных услуг и выгоранием на работе среди сотрудников Коммерческого банка Сирии. Было выявлено, в какой степени современные технологии способствуют снижению негативных проявлений профессионального выгорания среди работников в дополнение к определению уровня технологий, используемых при предоставлении различных банковских услуг в коммерческом банке Сирии. Проведено тестирование уровня профессионального выгорания, которому подвергаются банковские сотрудники. Выявлена обратная зависимость между технологией электронных услуг и профессиональным выгоранием среди работников. Следовательно, современные технологии способствовуют смягчению причин этого явления вследствие повышения гибкости в банковской деятельности из-за простоты использования этой технологии и сокращения количества ошибок, допускаемых сотрудниками. Показано, что банк не располагает новейшими технологиями, которые охватывают все банковские услуги, чтобы все они могли предоставляться в электронном виде. Отмечается, что работники Коммерческого банка Сирии испытывают низкое профессиональное выгорание, но некоторые работники страдают от проблем, с которыми они сталкиваются. По результатам исследования сформированы рекомендации для Коммерческого банка Сирии.

The research aims to test the relationship between electronic service technology and job burnout among employees of the Commercial Bank of Syria, and to what extent modern technology contributes to reducing the negative manifestations of job burnout among workers in addition to the level of technology used in providing various banking services at the Commercial Bank of Syria. Testing the level of job burnout that bank employees are exposed to, and the study found an inverse relationship between electronic service technology and job burnout among workers. Therefore, modern technology contributed to alleviating the causes of this phenomenon by increasing flexibility in banking performance due to the ease of use of this technology and reducing errors committed by employees. It is shown, that the bank does not have the latest technology, which covers all banking services, so that all of them can be provided electronically. As for job burnout, it was noted that there was a low job burnout experienced by workers in the Commercial Bank of Syria, but there was suffering on the part of some workers in facing the problems they are exposed to, and the research concluded with a set of recommendations for the Commercial Bank of Syria in line with the results that were reached through research.

информационные технологииэлектронное обслуживаниепрофессиональное выгораниекоммерческие банкисотрудникипрограммное обеспечениесетиоборудованиеinformation technologyelectronic servicejob burnoutcommercial banksemployeessoftwarenetworksequipmentReferencesArens Yu.A., Katkova N.A., Khalimon E.A., Brikoshina I.S. (2021), “The fifth industrial revolution – innovations in the field of biotechnologies and neural networks”, E-Management, vol. 4, no. 3, pp. 11–19. https://doi.org/10.26425/2658-3445-2021-4-3-11-19Arens Yu.A., Katkova N.A., Khalimon E.A., Brikoshina I.S. (2021), “The fifth industrial revolution – innovations in the field of biotechnologies and neural networks”, E-Management, vol. 4, no. 3, pp. 11–19. https://doi.org/10.26425/2658-3445-2021-4-3-11-19Pshenichnikov V.V. (2018), “The impact of financial technologies on the changing model of banking customer service”, Service theory and practice: economics, social issues, technology = Teoriya i praktika servisa: ekonomika, sotsial’naya sfera, tekhnologii, no. 1 (35), pp. 48–52.Pshenichnikov V.V. (2018), “The impact of financial technologies on the changing model of banking customer service”, Service theory and practice: economics, social issues, technology = Teoriya i praktika servisa: ekonomika, sotsial’naya sfera, tekhnologii, no. 1 (35), pp. 48–52.Alyan R. and Ghoneim O. (2000), Methods and methods of scientific research (theory and application), Amman, Dar Safaa for Publishing and Distribution. 236 p.Alyan R. and Ghoneim O. (2000), Methods and methods of scientific research (theory and application), Amman, Dar Safaa for Publishing and Distribution. 236 p.Fjeldstad Ø.D., Snow C.C. (2018), “Business models and organization design”, Long Range Planning, no. 51 (1), pp. 32–39.Fjeldstad Ø.D., Snow C.C. (2018), “Business models and organization design”, Long Range Planning, no. 51 (1), pp. 32–39.Gill A.S., Flaschner A.B. and Shachar M. (2006), “Mitigating stress and burnout by implementing transformational-leadership”, International Journal of Contemporary Hospitality Management, vol. 18, pp. 469–481.Gill A.S., Flaschner A.B. and Shachar M. (2006), “Mitigating stress and burnout by implementing transformational-leadership”, International Journal of Contemporary Hospitality Management, vol. 18, pp. 469–481.Halbesleben J.R.B. and Buckley R.M. (2004), “Burnout in organizational life”, Journal of Management, vol. 30, pp. 859–879.Halbesleben J.R.B. and Buckley R.M. (2004), “Burnout in organizational life”, Journal of Management, vol. 30, pp. 859–879.Holland P.J., Allen B.C. and Cooper B.K. (2013), “Reducing burnout in Australian nurses: the role of employee direct voice and managerial responsiveness”, International Journal of Human Resource Management, vol. 24, pp. 3146–3162.Holland P.J., Allen B.C. and Cooper B.K. (2013), “Reducing burnout in Australian nurses: the role of employee direct voice and managerial responsiveness”, International Journal of Human Resource Management, vol. 24, pp. 3146–3162.Obeng Y.A. and Boachie E. (2018), “The impact of IT technological innovation on the productivity of banks employee”, Cogent Business and Management, no. 1 (5), pp. 1–19.Obeng Y.A. and Boachie E. (2018), “The impact of IT technological innovation on the productivity of banks employee”, Cogent Business and Management, no. 1 (5), pp. 1–19.Tala O. (2018), “A Study of the Reality of the Syrian Real Estate Bank (Field Study)”, Tishreen University Journal of Economic Sciences, vol. 39, рр. 123–135.Tala O. (2018), “A Study of the Reality of the Syrian Real Estate Bank (Field Study)”, Tishreen University Journal of Economic Sciences, vol. 39, рр. 123–135.Talal S. and Fatter S. (2011), “Study of the Reality of the Syrian Real Estate Bank (Field Study)”, Tishreen University Journal of Economic Sciences, no. 5(33), pp. 175–189.Talal S. and Fatter S. (2011), “Study of the Reality of the Syrian Real Estate Bank (Field Study)”, Tishreen University Journal of Economic Sciences, no. 5(33), pp. 175–189.Yang K. and Lee H. (2007), “Adopting of Information and Communication Technology, Industrial Management & Data System”, International Journal of Information Technology, vol. 2 (11), pp. 1252–1272.Yang K. and Lee H. (2007), “Adopting of Information and Communication Technology, Industrial Management & Data System”, International Journal of Information Technology, vol. 2 (11), pp. 1252–1272.

The authors declare that there are no conflicts of interest present.